I had my very first appointment show up at work today.  This is not the first appointment I've scheduled... just the first one to show up. I've been a bit frustrated.  I don't know if it's my lack of training or just the nature of the business... but most of the appointments I set are no shows.   It's very exciting to actually see one come to fruition.  I've been communicating with this customer since the 2nd of November and today, I was actually able to put a face with the name and email address. The best news of all is that he turned out to be a very nice guy... but I already knew that.