Connection Complaints at 20:11

What I'm Doing at 20:11 in 2011... I'm sort of watching the 49er game (with the power outages) but I'm really focused on my Internet connection. We had a repairman out last week, and it's worse than it was before. (Even after replacing my router.)

So... at 8:11, I'm on the phone with Charter AGAIN complaining and scheduling another repair appointment. This is really getting old.